Privacy Policy

1. Scope

This Privacy Policy explains how hawtar collects, uses, stores, and protects personal data when you use our procurement intelligence platform, related websites, and support channels.

2. Data We Collect

• Account data: name, email address, role, organization, and login activity.
• Operational data: tenders viewed, saved searches, workflows, submissions, and platform actions.
• Technical data: IP address, device/browser details, security logs, and session metadata.
• Support data: messages and files you share with our support or onboarding team.

3. Why We Process Data

• To operate core procurement intelligence and platform services.
• To secure accounts, detect abuse, and meet audit/compliance obligations.
• To improve product quality, reliability, and user support response.
• To send important service notices and updates.

4. Legal Bases

We process personal data based on contractual necessity, legitimate interests, legal obligations, and consent where required.

5. Sharing

We do not sell personal data. We may share data with vetted processors and infrastructure providers strictly to operate the service, and with regulators or authorities when legally required.

6. Retention

We keep data only as long as needed for business, security, contractual, and legal purposes. Retention windows vary by data type and regulatory obligations.

7. Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection to processing. You may also request account closure.

8. Contact

For privacy requests, contact us through the Contact page.