Account Deletion

How to request deletion

1. Sign in to your account.
2. Open الملف الإعدادات و go to Delete Account.
3. Submit a deletion request by completing all required confirmations.
4. Your request enters a grace period and can be cancelled before final anonymization.

Data deleted or anonymized after completion

• Account access credentials and contact channels are anonymized or disabled (email, password, sessions, provider logins).
• Social login identities and linked provider connections are removed.
• User sessions, notifications, and AI chat history owned by the user are removed.
• Network identifiers in retained consent evidence are stripped where policy requires.

Data retained for legal or compliance obligations

• Financial, tax, consent, disclosure, waiver, and audit evidence can be retained under applicable law and legal-hold requirements.
• Retention windows follow our documented schedule and may extend up to 10 years for regulated financial evidence classes.
• Workflow actor identity labels can be retained on official records to preserve legal and audit traceability.

Timing and cancellation window

Deletion requests enter a grace period to protect users from accidental destructive actions.

Current grace period: 7 أيام.

Need help with deletion?

Use our صفحة التواصل or بريد إلكتروني dpo@hawtar.com for privacy and compliance requests.