Hospital Referral Officer

Hospital Referral Officer What we do The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations. Purpose Hospital Referral Officer coordinates and follows up patient referrals from ICRC Primary Health Care facilities to Al Talh Hospital and from Al Tahl Hospital to higher-level facilities, ensuring timely and appropriate care. In addition he/she supports clinical teams in maintaining standards and contributes to the implementation and monitoring of hospital programs in collaboration with the health team and relevant stakeholders. Accountabilities & functional responsibilities Implements health programmes within his/her geographic area or field of responsibility/ expertise. Referral system management and clinical follow-up Coordinates the timely and safe referral of acute and urgent patients according to ICRC/MoHE referral criteria and Standard Operating Procedures (SOPs) from Primary Health Care facilities (Razeh, Munabbih) and Al Talh Hospital to higher-level facilities, ensuring proper authorization and documentation. Ensures that referral decisions are made and documented in line with agreed ICRC/MoHE referral criteria and SOPs, and supports clinical staff to apply these consistently and appropriately. Ensures that standardized referral forms, authorizations and discharge summaries are used, properly filed and accessible, and facilitates feedback from referral hospitals to referring clinicians. Conducts systematic and ongoing follow-up visits to referred patients at receiving hospitals to verify that appropriate and necessary care is provided, identify barriers to care and support communication between patients, families and clinical teams. Maintains updated and confidential records of all referred patients according to ICRC data-protection rules and procedures. Data collection, monitoring and reporting Maintains and regularly updates the referral database for all referred patients and produces monthly statistics and narrative analyses for the Hospital Project Manager and health team. Produces regular statistics, trend analyses and narrative reports on referral activity and outcomes as required by the Hospital Project Manager, delegation and planning cycle. Supports the generation and use of referral data for monthly, quarterly and annual reporting, including contribution to Planning for Results (PfR) and hospital programme reviews. Contributes to the Project and Activity Management (PAM) for the activities S/He is responsible for. Hospital clinical support and quality assurance Supports the nursing and clinical teams in ensuring that high-quality care is delivered to admitted patients, following ICRC nursing guidelines and international standards, in close cooperation with the Hospital Project Manager and Health Field Officer. Promotes a clean and safe patient environment and supports monitoring that hygiene conditions are regularly measured and maintained in line with ICRC standards. Ensures the national and ICRC protocols are followed and adapted to the circumstances. Works in close collaboration with the Health Field Officer responsible for the Al Talh hospital programme to ensure that referral practices are consistent with agreed clinical standards and hospital priorities. People management responsibilities No Scope & impact Participates in financial monitoring of the costs involved in the project(s)/ activities supported. Geographic remit: local/facility to national. Might supervise local health professionals. Relationships Internally, interacts with health staff (Health Delegate, Health Coordinator, Hospital Staff), Head of Sub-delegation, non-health staff at Sub delegation level. Externally, interacts with Al Talh Hospital staff, local health authorities, and other relevant local stakeholders and health actors involved in the referral pathway. Certifications / Education required Degree in medicine or nursing. Qualifications in public health or health management are a strong asset. License to practice in his/her own country. Written and spoken command of English and Arabic Professional experience required 3 to 5 years of total work experience (including 2 years of clinical experience). Experience in a humanitarian organization is an added asset. Good connections with local health authorities or groups of interest for the ICRC. Excellent knowledge of the assigned geographic area. The person should be able to collect, analyze, interpret, and report hospital data. Should be able to design, train, and use data processing tools. EXCEL or any other data software will be an advantage. Our values At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page. Additional information Location: Sa'ada - Al Talh Hospital Job level: B2 Length of assignment: one year-extendable Type of position: Resident Application deadline: 18/05/2026