Program Quality, Accountability & Learning (PQAL) Manager

Publish Date: July 13,2026 Category: Development/UN/NGOs Deadline: July 20,2026 Position: Program Quality, Accountability & Learning (PQAL) Manager Contract type: Regular Location: Aden-Country office Reports to: DCD Program Duration: Until December 31, 2026, Renewable based on fund availability and performance Reference: HR-26-07 Note: Position is open for Nationals & International. ABOUT RI: 1. Context About Relief International Relief International is an international non-profit organization that partners with communities impacted by conflict, climate change and disaster to save lives, build greater resilience and promote long-term health and wellbeing. Currently, RI work in 16 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, Yemen and now OPT, providing Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education and Livelihoods programming that creates the foundation for community resilience. We do this by working with local actors to develop safe and inclusive local programming that is evidence based, conflict sensitive, climate smart, and reaches those in need. About our Country Program/ Regional Programs RI in the Middle East has programs in seven countries - Iraq, Jordan, Lebanon, Syria, Türkiye, Yemen, and now OPT with a focus on the 4 main RI sectors: WASH, Health and Nutrition, Education and Livelihoods. Relief International has been providing humanitarian aid in Yemen since 2010, offering various services like health, nutrition, water, sanitation, livelihoods, and protection across the country. They focus on helping vulnerable people, including internally displaced persons, returnees, and host communities. RI also provides reproductive health, protection, and gender-based violence responses in specific areas. Job Profile [OPENING SENTENCE] summarize the position (short, punchy and informative) [ABOUT THE ROLE] Your role will…. [AUTONOMY AND COMPLEXITY] You will ensure / work with / lead …. Develop, implement, and maintain quality assurance standards tools according to Donor and RI policy Manage and regulary update the knowledge management framework for RI evidence-based programming, feeding learning into project design and implementation. Prepare and present quality data reports, assessment to project team, highlighting key areas for improvement. 2. Key responsibilities Context background Insert 3-5 bullet points Insert operational context and expectations to follow security guidelines In Yemen, the security environment is complex and often unstable due to ongoing conflicts and political instability. Challenging landscape, it is crucial to prioritize the safety of our personnel, assets, and sensitive information. Required to adhere to RI security guidelines are designed to mitigate risks, ensure compliance with local laws, and protect our organization’s integrity. Insert 3-5 bullet points Outline the roles relationships that need to be managed Project/Programme Manager, Area Manager, Access team Key deliverables (main duties, with subtasks) Provide support to all program team on their strategic plan for the programme to deliver against the Key performance Indicator and Monitoring/ implementation plan Maintain oversight of the design implementation of accountability mechanism across the project Design and monitor program quality strategy for the country Behavior and conduct (for non-managers) Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies Acts with integrity and holds themselves accountable for being respectful, inclusive and professional Reports any concerns Management and leadership (remove for non-managers) (we can include some HR tasks for managerial positions): Ensure the highest standards of behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies Be a model for ethical conduct standards for other team members Embrace diversity, and model inclusive and equitable behaviour. Ensure own actions and the actions of the teams’ members they manage do not adversely impact the safety of the RI team and the vulnerable communities we serve Ensure donors, partners and communities are aware of RI conduct and reporting mechanisms Ensure safeguarding is embedded in all the work we do Be responsible for ensuring a culture and systems in place for reporting Report any concerns 3. Person Specification Skills, knowledge and expertise required for the role. Essential criteria (education degree, years of experience) 5 Years of experience in senator management position in MEAL evaluation and program quality Strong technical competence and experience in MEAL systema and strategy Demonstrable understanding of project planning and management cycles and Desirable criteria IF applicable [insert 2-5 ‘nice to have’ skills/competencies, knowledge and experience for this job – attributes or skills that are not necessary but would be valuable and could help differentiate between a number of strong candidates Experience working in conflict affected areas and/or in complex and fragile settings. Strong interpersonal skll and ability to communicate clearly verbally and writing Understanding of key of elements of partnership development, and research 4. RI Values Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values: Integrity Adaptability Collaboration Inclusivity Sustainability