Delivery Procedure

1. What delivery means here

Hawtar sells digital services. Nothing is posted or couriered, there is no shipping address to give us, and there are no delivery charges.

Delivery means one thing: the access you paid for is switched on inside your Hawtar account, automatically, as soon as the payment succeeds.

2. What happens after you pay

1. You pay by card on Thawani's secure page. Hawtar never sees or stores your card number.
2. We confirm the payment directly with Thawani before switching anything on, so a failed or cancelled payment can never unlock access.
3. Your access is switched on: a subscription becomes active on your organisation, and a one-off purchase such as a report is made available to you.
4. We raise your receipt for the payment.
5. We tell you it is ready — on screen when you return from payment, and by notification. We confirm only after your access is genuinely live, never before.

3. How long it takes

Immediately. The steps above run the moment your payment succeeds and normally finish in a few seconds, at any hour, on any day.

If your connection drops while you are returning from the payment page, nothing is lost: your bank also tells us directly, and your access is switched on when that confirmation reaches us.

4. Where to find what you bought

• A subscription: your plan is shown as active on your billing page, and the paid features are usable across your account.
• A report: it opens from the tender it belongs to, and stays in your account for you to open again later.
• Your receipts: every payment has one, kept in your order history.

5. If your access does not arrive

If your card was charged and your access is still not on, refresh the page once — the confirmation from your bank may still be arriving.

If it is still not on, email info@hawtar.com with the date and amount. We will either switch it on or refund you in full — see our Refund Policy.

You are never charged twice for the same purchase. If a payment is taken but never delivered, that is our error to fix, not yours to absorb.

6. التواصل

أسئلة حول an ترتيب: info@hawtar.com.

See also our Refund Policy, شروط الخدمة و Products and Pricing.