قانوني

Refund Policy

Last updated: 2026-07-29

1. What this policy covers

This policy applies to everything you can pay for on Hawtar: the Premium monthly subscription, Sanadk, and one-off purchases such as a tender intelligence report.

The seller for all paid products is Ghassan Abdulrahman Trading and Investment Company SPC, registered at Muscat / Muscat / Muscat Governorate, Sultanate of Oman. All prices are shown in Omani Rial (OMR). Card payments are handled by Thawani, a payment provider licensed in the Sultanate of Oman.

2. How your purchase reaches you

Hawtar sells digital services only. Nothing is shipped. As soon as your payment succeeds, your access is switched on automatically and you can use it straight away. Read the full delivery procedure.

This matters for refunds: because access is delivered immediately and in full, it cannot be returned the way a physical item can.

3. When a refund is not issued

Once your access has been switched on, the payment for that period is not refunded. In particular, we do not refund:

A subscription month that has already started, in whole or in part.
A report or other one-off purchase that has already been made available to you.
Time you did not use, or features you chose not to use.
A change of mind after access was switched on.

4. When we do refund you

We refund you in full, without argument, in these cases:

You were charged twice for the same thing.
You were charged the wrong amount, or charged after you had already cancelled.
Your payment succeeded but your access was never switched on, and we cannot put it right.
The card was used without the cardholder's permission, once that is confirmed with the bank.

Outside these cases we may still refund you at our discretion. Ask us — we would rather hear from you than have you dispute the charge with your bank.

5. Cancelling a monthly subscription

You can cancel a monthly subscription yourself, at any time, from your billing page. There is no cancellation fee and you do not need to contact us.

Cancelling stops the next payment. Your access stays on until the end of the month you have already paid for, then returns to the free plan. The month you are in is not refunded or split.

6. How to ask for a refund

بريد إلكتروني us at info@hawtar.com within 30 days of the payment, and tell us the date, the amount, and what you bought. Your receipt has all three.

We reply within one business day, and give you a decision with the reason within five.

7. How the money is returned

An approved refund goes back to the same card you paid with, through Thawani. We cannot send it to a different card or to a bank account.

We send the refund within 5 working days of approving it. How long it then takes to appear on your statement is set by your own bank, and is usually a further 5 to 10 working days.

8. التواصل

Questions about a payment or a refund: info@hawtar.com.